Shipping Policy – VeichiANZ

We ship Australia-wide with flexible delivery options. Please review our shipping methods, delivery times, and remote area policies below.

✅ Shipping Methods & Rates

1. Express Air (7–12 business days)

2. Economy Sea (20–40 business days)

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  $9.90 Australia-wide
  
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  for orders over $500
  

✅ Remote Areas

Some remote and regional areas such as Northern Territory, Tasmania, and Northern WA have higher shipping costs.

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  is not automatically available for these areas.
  
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  “Remote Area – Contact Us for Quote” at checkout, or email us before ordering for a custom shipping rate.
  

✅ Heavy or Oversized Items

For products over 10kg or oversized, standard shipping rates do not apply.

✅ Customs & Duties

For orders exceeding AUD $1000, Australian customs may charge GST or clearance fees (usually 10–20%).

✅ Processing & Delivery Times

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  1–2 business days.
  
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✅ Order Tracking

Once your order is shipped, you’ll receive an email with tracking details. You can monitor your delivery anytime.

✅ Questions?

If you’re unsure which shipping method applies to your area or need a quote for a remote or oversized shipment, please contact us:

📧 dawei@veichiANZ.com.au
🌐 www.veichiANZ.com.au

We’re happy to assist!

Return & Refund Policy – VeichiANZ

At VeichiANZ, we aim to ensure you’re completely satisfied with your purchase. Please read our return and refund policy carefully before making a purchase.

✅ Change of Mind Returns

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  change of mind returns within 14 days of delivery.
  
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  store credit or refund (excluding original shipping fees).
  

✅ Damaged or Faulty Products

We take great care to ensure your order arrives in perfect condition. If your item arrives damaged, defective, or incorrect:

1. 
   7 days of receiving your order at dawei@veichiANZ.com.au
   
2. 
   order number and clear photos of the issue
   
3. 
   replacement, repair, or refund in line with Australian Consumer Law
   

✅ Non-Returnable Items

The following cannot be returned or refunded unless faulty:

✅ Refund Process

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  original payment method
  
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  5–10 business days for the refund to appear on your account
  
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  non-refundable unless the return is due to our error
  

✅ Warranty

Many of our products come with a manufacturer’s warranty. If you have an issue after the return period, please contact us and we’ll assist with the warranty claim.

✅ How to Request a Return

1. 
   dawei@veichiANZ.com.au with your order number and reason for return
   
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3. 
   
   

✅ Consumer Rights

This policy does not affect your rights under Australian Consumer Law, which entitles you to a refund, repair, or replacement if a product is faulty, not as described, or unfit for purpose.

✅ Need Help?

If you have any questions about our return and refund policy, please contact us:

📧 dawei@veichiANZ.com.au
🌐 www.veichiANZ.com.au

We’re here to help!