Refund policy

Return & Refund Policy – VeichiANZ

At VeichiANZ, we aim to ensure you’re completely satisfied with your purchase. Please read our return and refund policy carefully before making a purchase.

✅ Change of Mind Returns

  • We accept change of mind returns within 14 days of delivery.

  • To be eligible, items must be:

    • Unused, in original packaging, and in resalable condition

    • Accompanied by proof of purchase (order number or receipt)

  • Return shipping costs are the responsibility of the customer.

  • Once we receive and inspect the returned item, we will issue a store credit or refund (excluding original shipping fees).

✅ Damaged or Faulty Products

We take great care to ensure your order arrives in perfect condition. If your item arrives damaged, defective, or incorrect:

  1. Please contact us within 7 days of receiving your order at dawei@veichiANZ.com.au

  2. Include your order number and clear photos of the issue

  3. We will arrange a replacement, repair, or refund in line with Australian Consumer Law

✅ Non-Returnable Items

The following cannot be returned or refunded unless faulty:

  • Custom or special-order items

  • Clearance or sale items

  • Items damaged due to misuse, negligence, or unauthorised modification

✅ Refund Process

  • Refunds will be issued to your original payment method

  • Please allow 5–10 business days for the refund to appear on your account

  • Shipping fees are non-refundable unless the return is due to our error

✅ Warranty

Many of our products come with a manufacturer’s warranty. If you have an issue after the return period, please contact us and we’ll assist with the warranty claim.

✅ How to Request a Return

  1. Email dawei@veichiANZ.com.au with your order number and reason for return

  2. We’ll provide return instructions and a return authorisation number

  3. Pack the item securely and send it to the provided return address

✅ Consumer Rights

This policy does not affect your rights under Australian Consumer Law, which entitles you to a refund, repair, or replacement if a product is faulty, not as described, or unfit for purpose.

✅ Need Help?

If you have any questions about our return and refund policy, please contact us:

📧 dawei@veichiANZ.com.au
🌐 www.veichiANZ.com.au

We’re here to help!